Privacy Policy (GDPR Compliant)

Last Updated: January 2025

helzbach ("we", "us", "our") operates the website helzbach.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Data Controller

helzbach is the data controller responsible for your personal data. For any questions regarding this Privacy Policy or our data practices, please contact us at:

• Email: privacy@helzbach.com
• Address: [Business Address, United Kingdom]

2. Information We Collect

2.1 Information You Provide

Our Service is designed to require minimal personal information. We do NOT require account registration, and we do NOT collect names, email addresses, or payment information for gameplay purposes.

2.2 Automatically Collected Information

When you visit our Service, we may automatically collect:

• Usage Data: Browser type, device information, IP address, pages visited, time and date of visit
• Cookies and Tracking: We use cookies and similar technologies (see Cookie Policy for details)
• Local Storage: Age verification status, cookie preferences (stored locally on your device)

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: You consent to our use of cookies and tracking technologies
• Legitimate Interests: We have a legitimate interest in providing and improving our Service, ensuring security, and preventing fraud
• Legal Obligation: Compliance with age restriction requirements and other legal obligations

4. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Service
• Ensuring age verification (18+ requirement)
• Improving user experience and Service functionality
• Analyzing usage patterns and trends
• Detecting and preventing technical issues or fraudulent activity
• Complying with legal obligations

5. Data Sharing and Disclosure

We do NOT sell or rent your personal data. We may share information only in the following circumstances:

• Service Providers: Third-party companies that assist in operating our Service (e.g., analytics providers, hosting services), bound by confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, sale, or acquisition (with notice to you)

6. International Data Transfers

Your information may be transferred to and maintained on servers located outside the United Kingdom. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK authorities, to protect your data in accordance with UK GDPR.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Analytics and usage data are typically retained for up to 24 months. Age verification data stored in your browser's local storage remains until you clear your browser data.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for cookie usage at any time

To exercise these rights, contact us at privacy@helzbach.com

9. Children's Privacy

Our Service is strictly for users aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe we have collected information from a minor, please contact us immediately, and we will take steps to remove such information.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Service may contain links to third-party websites (e.g., responsible gaming organizations). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us & Complaints

For questions about this Privacy Policy or to exercise your rights, contact:

• Email: privacy@helzbach.com
• Website: Contact Form

You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

• ICO Website: https://ico.org.uk/
• ICO Helpline: 0303 123 1113

14. Entertainment-Only Notice

Important: helzbach is an entertainment-only platform. There is no real money gambling, no deposits, and no cash withdrawals. All game credits are virtual with no monetary value. We do not collect payment or financial information.